Enterprise Rent-A-Car, the world’s largest car rental specialist, today announced the launch of a new not-at-fault direct hire model for Insurers.  The model provides insured drivers involved in not-at-fault accidents with a way to access their rights to mobility and access to justice, whilst ensuring this is delivered in a simple, fair, cost efficient and transparent way to the insurance companies.

Enterprise’s new model will deliver a comprehensive claims package to take care of an insured driver from the First Notification of Loss (FNOL) through to getting them back on the road in their repaired vehicle. Through an outsourced arrangement Innovation Group is supplying the infrastructure for dealing with the initial notification and identifying liability.  Enterprise selected Innovation Group due to their reputation for repair timescale management and FNOL expertise.  InterResolve will take ownership of all legitimate injury aspects of a claim, with Enterprise supplying suitable replacement vehicles for the duration of the repairs.

Over the past 6 months, Enterprise has been working closely with partners, insurers and other stakeholders, to devise a replacement claims service that is not only fair for customers, but cost efficient for the insurers.  This is in direct response to the growing consumer and insurance issues around some current replacement vehicle and claims practices.

Recently claims costs have been spiraling partly as a result of elongated repair times and high rental costs charged by some intervening third parties.  But following a period of consultation with insurers, Enterprise is confident that their new direct hire model will not only improve customer service and loyalty through the provision of fair treatment, but will also manage down claims costs - marking the next major step in streamlining the claims process.

With these measures in place, Enterprise will help to create a more cohesive, partnership approach between insurance companies, their insured drivers, repairers and vehicle replacement providers to the benefit of all parties.

Mike Nigro Managing Director of Enterprise Rent-A-Car, UK and Ireland commented:
“The launch of the Enterprise direct hire model is the result of many months of planning. We have consulted all the key players in the various industries involved with claims management and resolution. It directly addresses much of the criticism and controversy currently surrounding the provision of replacement vehicles and we believe it will be to the benefit of all involved.

“The provision of replacement vehicles is an area of insurance that has come under a lot of criticism in recent months – with the Enterprise direct hire model, we believe we are providing a new blueprint for how the process should work; a blueprint that is simpler, more efficient and more transparent for insurers and that provides fair treatment to customers

“Working with outsourced partners such as The Innovation Group and InterResolve, also provides with the expertise to deliver this service seamlessly, whilst providing the scalability required for a model of this nature.”
 
ENDS

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Enterprise Rent-A-Car
Enterprise provides replacement vehicles and courtesy cars, which are relied upon in the event of an accident.  Enterprise also offers daily and weekend rental for private or business use.

Founded in 1957, Enterprise Rent-A-Car is headquartered in St. Louis and has more than 7,000 offices in the UK, Germany, Ireland, the United States and Canada. Enterprise started in the UK in 1994 and has rapidly expanded.  It currently has 350 locations across the UK and Ireland and employs more than 3,400 staff. 


Notes to Editors:

The Innovation Group plc (“Innovation” or “the Group”) provides BPO services and software solutions to insurers and other risk carriers. The software solutions are designed for the handling of policy and claims administrative processes within the insurance industry. The solutions can be utilised in connection with the Group’s BPO operations or implemented on a standalone basis. Approximately 84% of the Innovation Group’s total revenues are now recurring with the remainder coming from the sale and support of its software solutions. The Group provides software and outsourcing services on a non-branded basis.

Industry analysts expect the BPO market to continue to grow across all geographic areas. According to a Gartner* report (July 2008) in the financial services industry this is forecast to be 10.5% compound annual growth rate (CAGR).

Innovation has over 1,000 global clients including Allstate, LeasePlan, The Ford Motor Company, Aviva, AXA Insurance, RSA, Toyota (South Africa) and Zurich (UK). The Group processes more than 4 million claims per year with 20% direct claims cost saving achieved. The software operates in 8 languages and the Group has approximately 2,400 people across offices in United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, Netherlands, Pakistan, South Africa, Spain, United States.

*Gartner:  Insurance BPO: Key Trends by Kimberly Harris Ferrante, July 2008

For more information please contact:
Liam McLaughlin/ Rhodri Harries
Email: innovation@kaizo.net
020 3043 4188
www.uk.innovation-group.com

InterResolve
As the UK's only specialist injury Claims Mediator processing and settling claims directly between claimants and insurance companies, InterResolve helps legitimate claimants get earlier care and compensation, while substantially reducing claims transaction costs for insurers.
Claimants get completely independent legal advice, as well as early resolution of all claims issues, and access to early medical care and treatment.
Insurers get a high-volume online injury claims processing solution together with agreed timetables and scales of legal and other costs that provide much greater efficiencies and cost savings than those afforded by the existing regime.