What kind of things is it possible to put in an agreement?
Disputes can be resolved in any number of ways and all parties must be in agreement on the settlement.
This could be:
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Paying compensation
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A refund
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An apology
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An explanation
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Replacement goods/services
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A change in policy and/or behaviour
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Everyone simply agreeing to put the whole thing behind them
The mediator makes no decisions about the type or value of the settlement – the parties are solely in charge of the outcomes.
If your dispute has already been issued at Court, you must inform the judge that an agreement has been reached.
What happenes if the parties don't agree a settlement?
If a case has already been issued at Court, you must inform the Judge and the Court process will then continue. Even in the minority of disputes where the parties are unable to agree a settlement, it can still help settle or narrow some of the issues. It also puts parties in a much better position of understanding.
