How to Refer a dispute to Mediation
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If you have not already obtained the other parties consent to mediation, InterMediation will contact them on your behalf to discuss the possibility of mediation. If they agree to mediate the provider will assign a mediator. If the other parties do not agree to mediate the provider will inform you and close the file.
Once a mediator has been appointed they will contact the parties to arrange a suitable time and venue for the mediation meeting.
If a claim regarding the dispute has been issued at Court you must at this stage inform the Court, in writing, that the dispute is going to be mediated.
At the agreed place and time all parties will meet. The mediator will usually speak to all parties together to reiterate the process. Parties will then split off into separate rooms so that the mediator can speak on a one to one basis with the parties.
During the mediation process, the mediator will be looking for common ground amongst the parties and will go back and forth between them discussing offers and proposals until an agreement (link to 'reaching an agreement' has been reached. Once an agreement (link to 'reaching an agreement' has been reached a mediation agreement (link to 'reaching an agreement' can be drawn up and signed by all parties.
You must inform the judge that no agreement has been reached and the Court process will then continue.
If your dispute has already been issued at Court:
You can use the National Mediation Helpline (NMH) – a scheme supported by InterMediation and InterResolve. This is a service provided by the Ministry of Justice (MoJ) in conjunction with the Civil Mediation Council (CMC).
The NMH aim is to provide you with a simple, low cost method of resolving a wide range of disputes. Mediation can help you achieve this. It can save you time, money and a good deal of stress and will assist all parties in reaching a mutually beneficial resolution.
You can call the NMH Helpline on 0845 60 30 809 and speak to one of their advisers. They will take some basic information and pass your details on to InterMediation or one of the other accredited mediation providers. Alternatively, you could contact the NMH by completing the Online Enquiry form.
If you would like to see a list of the current providers please go to Contact Details.
There is no charge for speaking to NMH advisers, InterMEdiation or the providers that your enquiry may be referred to. Fees are only incurred once an actual mediation has been arranged and all calls to the helpline are charged at a local rate. For more information on fees, visit our Costs page.
The National Mediation Helpline is unable to provide mediators for Family or Community/Neighbourhood disputes, and does not coverScotland, but if you click on either Family, Community/Neighbourhood or Scotland you will be directed to other organisations that can assist you.
If you are unsure as to the nature of your dispute, you can call NMH on 0845 60 30 809 and one of their advisers will be happy to direct you to the appropriate service.
