Telephone Mediation Scheme
Personal injury claims can take years to settle. Sometimes, it’s difficult for solicitors to understand why so many remain unresolved. Even where claims have been rejected, there are many where liability (or partial liability) may no longer be an issue. Often a position adopted some time ago by either side can have changed through peer review or by additional evidence being available.
The consequences of this are no good for anyone:
- Solicitors and insurers have ongoing open books & uncertainty
- Claimants get frustrated and feel they are being ignored
- Solicitors that believe the claims should be paid are exposed to outstanding fees and unnecessary cash flow restrictions
InterResolve acts as a neutral and independent body to help resolve issues and get claims settled without further protracted delays, frustrations and financial losses for all parties.
Client Benefits
Whatever the terms of settlement, by taking positive action in identifying these claims and involving InterResolve as a neutral, solicitors are seen by their clients as being pro-active in attempting to break the deadlock and achieve an outcome.
Solicitor Benefits
You get a satisfied client and your own costs agreed and paid - the mediation includes dealing with your fees. You can unlock months or even years of wip.Independence and neutrality
InterResolve is a neutral and independent body and is accredited by the UK Civil Mediation Council.
Cost of service
This independent scheme has been approved by a number of the major liability insurers who have agreed to indemnify claimants for their half of InterResolve's costs of acting as a neutral.
Old fashioned Claims Inspector
Solicitors first select a set of appropriate claims and, a bit like the modern equivalent of the old Claims Inspector, InterResolve acts as a neutral to discuss the case confidentially with lawyer, claimant and insurer.
Proportionate ADR
This usually only needs to involve private telephone conversations with each side and a joint telephone conference chaired by us.
This is sufficient for settlement in most cases and avoids the need for ongoing proceedings or for set-piece, expensive and time-consuming conventional mediation. Other ADR options apply for more complex cases.
CPR Compliant
This mediation scheme is fully compliant with the CPR and Pre-Action Protocols.
